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FAQs

About My Order

1. Can I change or cancel my order?

Yes, orders can be changed or cancelled up until they have shipped. It typically takes 24 hours to process and 48 hours to ship an order so cancellations can take place within this time frame.

2. What are the shipping fees?

Within Ontario, there is a flat rate of $5 for shipping. This will be added to your order at check-out.

3. How long will it take to receive my order?

Standard shipping will take between 5 to 10 business days. However, this can vary depending on where you live. Orders typically get processed within 24 hours of purchase and are shipped within 48 hours of purchase.

4. Is a signature required when my order is delivered?

Yes. Someone of legal age (19 years or older) must be present to sign for the package. This confirms that the order received.

5. Can I return products for a refund?

No. Once an order has been shipped, all sales are final.